Modern Day Smiles of Town n Country

Modern Day Smiles of Town n Country


I have been here with my wife 3 times and all 3 times have I have had problems. The first time I paid for the $350/yr dual membership. My wife had not been to a dentist in a long time, so I knew we would have to pay for extensive work. We had to move to 3 different rooms because each room was having problems taking x-rays. The x-ray films that they put in our mouths are not comfortable. We have to do it an extra 10-11 times because of this issue. This is our first time here and we got a sorry. Ok, not an issue these things happen. $4000 plus for future treatment for my wife and myself, since we are paying cash. No real benefits if you are cash buyer. The $350 is for the x-rays and two future cleanings and there is a discount for future work. We were told, since it had been so long that we need to have a deep cleaning not the regular cleaning. The won't apply the normal cleaning. My wife was in much worse shape than me so I decided to focus on her. I waited a month to save up for this. I set a time to come in to do the deep cleaning. Now, the hours are changed and they only work Monday, Tuesday, and Wednesday, 3 days a week for the cleaning. I told them initially that we can only do it on Thursday and it would not be an issue. However, the Doctor changed his hours because of the summer or vacation, I can't remember exactly the reason. Ok, no problem I will work around it. We call set up a time and strategy to do the most important things first and decide the deep cleaning is the first step and that needs to be done in two sessions. I mention to them that my wife plans to be out of the country in 3 weeks time and will be gone for two months. Within roughly a week two deep cleanings are set up. The first deep cleaning I looked at the number first given and mentioned that I thought the price seemed high. They office staff conferred and I was right the number was incorrect. The staff tried to set up a time for the normal cleanings that come with the original $350, but I mention again that my wife will be leaving in roughly two weeks and I don't have the exact date on when she is coming back. In addition, I say that now that the most important things your recommended are out of the way, what can we schedule next? They told me the crowns should be addressed. I told them I would call back when my wife gets her schedule, in two days I call to set up the crowns. The office staff told me that it take two weeks to get the crowns and they can put them in the day before my wife leaves. I said "why didn't you tell me it would take two weeks to get the crowns, we could have done them at the first cleaning two weeks previous?". The office person said that she did tell me it would take two weeks to get the crowns. I mean arguing really gets you no where fast, so I just said I do not think that is the case. I told you 3 weeks ago that my wife is leaving in just over a month. We talked about scheduling everything out before she goes and getting done the most important things. This is your job, you know it takes two weeks to get crowns, you know your doctors schedule, you know the patients schedule and needs, but you don't plan accordingly. I told them I was upset and would call them back. The office side doesn't have their act together. The dentist and the first dental assistant that cleaned my wife's teeth were great, which is why their is not one star. Unfortunately, it isn't about two people it is about the team. Very disappointing.👎🙁
Just moved from Miami looking to take my niece here can I get some information on how they treat kids here. Who should she see?

At Modern Day Smiles our number one goal is to make sure every one of our patients leaves 100% happy and with a bright, white smile on their face!

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7002 Sheldon Road
Tampa, FL

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 09:00 - 14:00
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