Chrysalis Dental Practice & Implant Centre

Chrysalis Dental Practice & Implant Centre

Comments

The CQC bestowed a Notable award The justification for the award was:- We identified areas of notable practice. There was a strong embedded culture of professional development for all clinical staff. The principal dentist had been a trainer for trainee dentists for 21 years. We were provided with many very positive examples of staff who had excelled in their professional careers as a result of training, supervision and support provided by the principal dentist. For example, a previous trainee dentist had been accepted into a prestigious overseas dental school to undertake an advanced endodontics degree. The dentist had plans to return to work in the practice once this was completed. Another former trainee dentist was at the time of our inspection, training to become a maxillo facial surgeon and another worked as a consultant orthodontist in a hospital trust. Four dental nurses who had worked in the practice had acquired qualifications to become hygienists. Two dental nurses were currently working at the practice and were completing their hygienist qualification. The decontamination nurse and cross infection lead had attended a Masters degree in Dental Public Health and was currently undertaking their Licence in Dental Surgery (LDS). Staff praised the principal dentist for his ongoing support, dedication and encouragement for them to achieve their aspirations. This had a positive outcome for patients (and the wider NHS) who benefitted from the adopted approach. The practice was responsive to the needs of the local population. The local hospital Accident and Emergency Department signposted people who attended the hospital with urgent dental care needs, to the practice. We were told that patients had been signposted to the practice by the hospital for approximately five years and around 250 people had been treated as a result. The practice told us this had had the benefit of relieving pressure from the hospital. More from the report. These questions form the framework for the areas we look at during the inspection. Our findings were: Are services safe? We found that this practice was providing safe care in accordance with the relevant regulations. Are services effective? We found that this practice was providing effective care in accordance with the relevant regulations. Are services caring? We found that this practice was providing caring services in accordance with the relevant regulations. Are services responsive? We found that this practice was providing responsive care in accordance with the relevant regulations. Are services well-led? We found that this practice was providing well-led care in accordance with the relevant regulations. Background Chrysalis Dental Practice is in Bedford, the county town of Bedfordshire and provides NHS and private treatment to adults and children. The practice provides general dentistry, implants, oral surgery and cosmetic procedures. There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces, including one allocated for blue badge holders, are available in the practice’s car park at the rear of the premises. The dental team includes seven dentists, two oral surgeons, five dental nurses, two trainee dental nurses, one decontamination assistant, two dental hygienists, two receptionists and a practice manager. The practice has five treatment rooms; one of which is located on the first floor. The practice is an approved training practice for dentists new to general dental practice. The principal dentist is a trainer. The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. On the day of inspection, we collected 41 CQC comment cards filled in by patients. During the inspection we spoke with four dentists (Including the principal), one trainee dental nurse, the decontamination assistant, two receptionists and the practice manager. We looked at practice policies and procedures, patient feedback and other records about how the service is managed. The practice is open: Monday to Friday from 9am to 5pm. On Saturdays the practice opens only for oral surgery. Our key findings were: · The practice appeared clean and well maintained. · The provider had infection control procedures which reflected published guidance. · Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available. · The practice had systems to help them manage risk to patients and staff. · The practice staff had suitable safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children. · The provider had thorough staff recruitment procedures. · The clinical staff provided patients’ care and treatment in line with current guidelines. · Staff treated patients with dignity and respect and took care to protect their privacy and personal information. · The provider was providing preventive care and supporting patients to ensure better oral health. · The practice was responsive to the needs of the population and provided dental care and treatment for anyone who attended the local hospital Accident and Emergency department. · The appointment system met patients’ needs. Patients with a dental emergency were seen on the same day. · The practice had highly effective leadership and culture of continuous improvement. · Staff felt involved and supported and worked well as a team. · The practice asked staff and patients for feedback about the services they provided. · The provider dealt with complaints positively and efficiently. · The provider had suitable information governance arrangements. · A culture of staff postgraduate education and qualifications was embedded within the practice.
We have just had our CQC inspection on the 25 th October 2018. Chrysalis Dental Practice has been awarded the prestigous and coverted awarded prize of a notable practice Message from the CQC inspector on 04.12.18 Thanks Minesh, Pleased that it was noted for such good practice. I’ve been in dental for 2 and a half years now and yours is only the second practice I put forward for it. So that’s a great reflection on your practice! Well done to you and your team. Kind Regards Miriam Smith Inspector - Dentistry Care Quality Commission - Central Region

We are established Cosmetic Dental Practice in Bedford, with primary emphasis on quality dental treatments, cosmetic dentistry and aesthetic improvements.

Chrysalis Dental Practice provides a full range of private, cosmetic and specialist dental treatments in a relaxed atmosphere and to the highest standards, using the latest technology.We are an established Cosmetic Dental Practice in Bedford, with a primary emphasis on quality dental treatments, cosmetic dentistry and aesthetic improvements. Our principle dentist, Dr Minesh Patel, has over 20 years of Implant dentistry experience.

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Chrysalis Dental Practice & Implant Centre

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Location

Telephone

Address


344 Goldington Road
Bedford
MK41 9NS

Opening Hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00
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